Att: Kyle-Ross Rehse
RE: 2014 SERVICE & SUPPORT
As we conclude the 2014 year I would just like to thank i4Africa Technologies for their support and guidance regarding our ICT solutions this year. We have made significant progress in our ability to remotely run our Africa based operations from SA including the remote camera systems that your team installed. The introduction of the “3 screen” solution is working well and has shown significant improvements in productivity. We need to continue to educate some of the staff in the benefits of this layout during 2015. e are wanting to ensure that we have real time control over all of our remote transactional systems in Africa so that we can concentrate our senior finance staff in Port Elizabeth going forward. We will need you to provide proposals to upgrade the connectivity solutions to these sites in the new year. On the training front we will need ongoing support with regards to cloud based data storage & sharing solutions as well as the best use of SEO for our web based sales divisions.
Thank you to you and your team for the friendly and willing 24/7 support that you provide.
Have a great 2015.
I like working with Kyle and his team for the following reasons:
- Very quick and professional responses.
- Direct approach by phone, Lync, sms(no call centre with loops and ....).
- Transparent costing and invoicing.
- Understands what I want (not always that easy) and takes you through the solution he is offering, but also listens to my input.