How We Do It


  • Bronze
  • Non-contract clients that require reactive remote and on-site support. Standard rates are applicable and billed for per hour for the first hour and in 15 minute increments thereafter.

    • Best effort response times
    • Remote and on-site support
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  • Silver
  • This is a limited, discounted monthly Service Level Agreement delivered at a pre-determined monthly cost and is inclusive of client-selected services.

    • Client pre-determined infrastructure assessments and procurement management
    • Device monitoring, alerting and maintenance
    • Remote and on-site support
    • Monthly report on all service cases logged
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  • Gold
  • This is a fixed monthly cost per company - or site - wide managed Service Level Agreement and is based on the number and type of devices deployed.

    • Infrastructure, license and procurement management
    • Device monitoring, alerting and maintenance
    • Remote and on-site support
    • Re-active on-site support SLA Level 1 Critical: 4 hours; Level 2: Next business day
    • Monthly report on all service cases logged
  • Platinum
  • This is a fixed monthly cost per company - or site - wide managed Service Level Agreement and is based on the number and type of devices deployed.

    • Infrastructure, license and procurement management
    • Device monitoring, alerting and maintenance
    • Remote and on-site support
    • Re-active on-site support SLA Level 1 Critical: 4 hours; Level 2: Next business day
    • Monthly report on all service cases logged
    • Dedicated Resource